Consent Withdrawal Process

Last Updated on 12 April, 2025

1. Introduction

You have the right to withdraw consent previously provided to Vittancial Technovations Private Limited ("We" or "Us") regarding the use of your information. You may also request that We delete or forget your data. This includes withdrawal of consent for:

Specific use of your information
Storing of your information
Sharing your information with third parties and our network of financial partners
Processing your credit information
Contacting you for any purpose

Upon receiving your request, we will erase your data if there is no legal requirement to retain it.

However, we reserve the right to retain your information to the extent necessary for the following purposes:

Compliance with applicable laws
Enforcement of our legal rights
Providing information required by regulatory authorities investigating fraud or illegal activities

Additionally, if your loan or credit card application was forwarded to a financial partner for processing or if you have availed of any credit facilities through a financial partner, they retain the right to continue processing your information. This includes contacting you regarding your application or retaining your data until the loan is repaid in full, along with any applicable dues.

2. Process for Withdrawing Consent

To withdraw consent, you may:
Email us at support@sure.financial with the subject line "Consent Withdrawal Request"

Please include the following information in your request:

Your full name
Registered mobile number
Registered email address
Specific consent you wish to withdraw

We will process your request promptly and take appropriate steps to ensure your decision is respected.

3. Data Deletion

Upon receiving a consent withdrawal request, your information will be permanently deleted from our systems unless retention is required by law. You will receive confirmation of the deletion via email or other suitable communication within 7 working days.

4. Commitment to Privacy

We value the trust you place in us and are committed to ensuring that consent withdrawal is handled with transparency, respect, and care. Your privacy is important to us, and we strive to maintain the highest standards in data protection.

5. Escalation Matrix

Level 1

Response Time: 48 Hours
Turnaround Time: 14 Days
Contact Person: Satyam Vishwakarma, Product Operations
Contact Details: Phone: +91 8425818257, Email: support@sure.financial

Level 2

Response Time: 72 Hours
Turnaround Time: 30 Days
Contact Person: Vikas Tarachandani, Director
Contact Details: Email: vikas.tarachandani@sure.financial

Note: We will provide a final response within the specified TAT (Turnaround Time) or explain why additional time is needed to process your request.

6. Your Rights Under Data Protection Laws

In addition to the right to withdraw consent, you may also have the following rights under applicable data protection laws:

Right to access your personal data
Right to rectify inaccurate personal data
Right to restrict processing of your personal data
Right to data portability
Right to object to processing of your personal data

To exercise any of these rights, please contact us using the methods described in section 2.

This Consent Withdrawal Process reflects our commitment to respecting your privacy rights and complying with applicable data protection regulations.